Refund policy


At Lipseek, we want you to love every shade you choose. If something is not right with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

  • Unused
  • Unopened
  • In its original packaging
  • With all protective seals intact
  • In the same condition in which you received it

For hygiene and safety reasons, we cannot accept returns of lip products that have been opened, used, swatched, damaged, or unsealed after delivery.

Non-returnable items

We cannot accept returns for:

  • Opened or used lipsticks
  • Products with broken or removed seals
  • Items not in their original packaging
  • Gift cards
  • Sale items, unless they arrive damaged or incorrect
  • Products purchased from third-party retailers

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:

hello@lipseek.com

Please include:

  • Your order number
  • A short description of the issue
  • Clear photos of the product, packaging, and shipping box

If approved, we will ask you to send the product to our warehouse for further inspection.

How to request a return

To start a return, email us at:

hello@lipseek.com

with your order number and reason for return.

Please do not send any items back before your return request has been approved. Items returned without prior approval may not be accepted.

Return shipping

Return shipping costs are 100% the responsibility of the customer.

We recommend using a insurance/tracked shipping service, as Lipseek is not responsible for returns lost in transit.

 

Your Responsability

Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot return your item.

For example: Incorrectly provided address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.

Original shipping fees are non-refundable, except where required by law or where the return is due to our error.

If we do not receive the return, no refund can be issue. We will initiate the refund only when we have the returned product in our warehouses.

Please make sure to read our product descriptions carefully and bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display

 

Return Process

Ship the product to the following address: Eprolo No. 140 Zhongxing Road Longgang District, Shenzhen, Guangdong, China

 

Exchanges

We do not currently offer direct exchanges.

If you would like a different shade, you may return an eligible unopened product and place a new order.

Order cancellations

If you need to cancel your order, please contact us as soon as possible at:

hello@lipseek.com

Once an order has been processed or shipped, we may no longer be able to cancel it.

Contact us

For any return or refund questions, contact us at:

Email: hello@lipseek.com